Effective Date:15-04-2025
We want you to love your purchase. If you’re not satisfied, here’s how we can help:
1. Returns
- Items can be returned within 7 days of delivery.
- Returned items must be unused, unworn, and in their original packaging with tags attached.
2. Non-Returnable Items
- Sale items, accessories, lingerie, and gift cards are non-returnable.
3. How to Return
- Email us at info.jpfashionhouse@gmail.com with your order number and reason for return.
- We’ll provide return instructions and the return address.
- Return shipping costs are the responsibility of the customer.
4. Refunds
- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection.
- Approved refunds will be processed to the original payment method within 5–10 business days.
5. Exchanges
- We do not offer direct exchanges. Please return your item and place a new order.